What Device Converts Coax Cable to Ethernet?
Many of us may not use the cable TV wiring in our home for traditional cable anymore, but that doesn’t mean that the existing wires need to go to waste. Most homes in the US still have existing coaxial cable wiring from cable TV services packages. These existing wires...
How to Retain More Customers with Managed WiFi
WiFi issues are within the top 3 reasons customers contact their Service Providers. The more calls and complaints, the more likely for churn. Retaining customers is the goal, and to do that you need to provide the best WiFi experience. A Home Network Management...
How to Reduce Trouble Tickets and Truck Rolls
According to interviews with service providers by Omdia research, up to 60% of all broadband support calls are WiFi related. And WiFi issues can be one of the biggest drivers of customer churn. It has been estimated that the cable industry spends more than a billion...
Leverage In-home WiFi to Capture Revenue Opportunities
In-home WiFi networks are a gateway to major sources of service insights and revenue opportunities to help Service Providers remain competitive. For an ISP, WiFi network data offers visibility into key subscriber experience, metrics, usage patterns, network...
Is MoCA the Same as Ethernet?
No, MoCA is not the same as Ethernet, but they are similar. They are both wired Internet solutions for the home, however there are some key differences. Here’s a quick overview of what MoCA and Ethernet are: MoCA MoCA stands for Multimedia over Coaxial Alliance. MoCA...
How to Fix Your Cable Modem and Coax Cable
Is your cable modem and coax cable connection suffering? Are you unsure? No worries. There are ways that you can check this yourself without having to get your Internet Service Provider on the phone. There are a handful of reasons why your cable modem and coax cable...
How to Check a Cable Wall Outlet for a Signal
It’s easy to check a cable wall outlet for a broadband signal if you have the right tool. Have you ever struggled with any of the problems below? You bought a new cable modem and need to know where to plug it in to install it properly. Your current cable modem is...
How to Manage Subscriber Growth with Limited Resources
The pandemic has caused explosive subscriber growth for many Service Providers. While growth is good news, it also comes with challenges: Being restricted by a lack of Operational resources like Support and Field Technicians Lack of budget to spend in hiring,...