Can I Plug My Router into Any Coax?
You have several coax outlets in our home, but how do you know which to plug your modem or router into? Unless you have done the installation of the coax wiring in your home yourself, it’s almost impossible to know what’s going on inside of your walls and attic. ...
What is an Ethernet over Coax Adapter?
An Ethernet over coax adapter is more commonly known as a MoCA adapter. But both terms are accurate. The adapter uses MoCA technology to create an Ethernet over coax network out of the existing coax wiring left over in your walls from installed Cable TV services. You...
Creating a Service Delivery Channel into Customers’ Homes
The interactions between Service Providers and customers are typically limited to initial installations and troubleshooting. In both scenarios, a truck roll is often necessary to ease the customer’s transition to a new installation or resolve service issues within the...
Hidden Revenue and Customer Insight Opportunities
Revenue and customer experience go hand in hand. When you’re providing your customers with the services they need and delivering a top-of-the-line experience, you’ll gain subscribers and retain existing customers. Today, that is easier said than done as customer needs...
Evolve Rather than Reinvent WiFi
Consumers recognize the importance of whole-home WiFi, are ready to embrace new technology, and demand the simplicity of a single provider. Broadband service providers are perfectly positioned to provide this full suite of service offerings today and in the future....
From Disrupted to Disruptor: Leveraging your CPE and Network
After more than a year of remote work, virtual education, and endless streaming during quarantine periods, customers are leaning on their WiFi services more than ever. But the weird year that 2020 was, 2021 is seeing a new set of challenges. Chip shortages and...
Avoid Unnecessary Hardware Swaps on Repair Calls
People are always ready for the next best thing. As customers adopt the latest and greatest smart technologies, they lean on their home network to deliver exceptional speeds and reliability. To the customer, an under performing network is enough to drop their Internet...
How to Troubleshoot a Coax and Internet Connection
If your cable modem is having issues like slow speeds and frequent disconnects, and you aren’t sure what the issue is, you will need to do some troubleshooting. Sometimes it can be difficult to tell whether the issue is with your cable modem or with your coaxial...