by Daniel Nofsinger | Oct 26, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
According to Parks Associates, nearly half of broadband subscribers report having ongoing technical issues with their WiFi connectivity, including slow speeds, dropped connections, poor coverage, and more. WiFi support calls are costly for your business. These calls...
by Daniel Nofsinger | Nov 10, 2021 | Learn, Learn - Consumer - MoCA, Learn - Consumer - MoCA - What Is MoCA?
Many of us may not use the cable TV wiring in our home for traditional cable anymore, but that doesn’t mean that the existing wires need to go to waste. Most homes in the US still have existing coaxial cable wiring from cable TV services packages. These existing wires...
by Daniel Nofsinger | Nov 12, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
WiFi issues are within the top 3 reasons customers contact their Service Providers. The more calls and complaints, the more likely for churn. Retaining customers is the goal, and to do that you need to provide the best WiFi experience. A Home Network Management...
by Daniel Nofsinger | Nov 18, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
According to interviews with service providers by Omdia research, up to 60% of all broadband support calls are WiFi related. And WiFi issues can be one of the biggest drivers of customer churn. It has been estimated that the cable industry spends more than a billion...
by Daniel Nofsinger | Nov 22, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
In-home WiFi networks are a gateway to major sources of service insights and revenue opportunities to help Service Providers remain competitive. For an ISP, WiFi network data offers visibility into key subscriber experience, metrics, usage patterns, network...
by Daniel Nofsinger | Dec 6, 2021 | Learn, Learn - Consumer - MoCA, Learn - Consumer - MoCA - What Is MoCA?
No, MoCA is not the same as Ethernet, but they are similar. They are both wired Internet solutions for the home, however there are some key differences. Here’s a quick overview of what MoCA and Ethernet are: MoCA MoCA stands for Multimedia over Coaxial Alliance. MoCA...
by Daniel Nofsinger | Dec 6, 2021 | Learn, Learn - Consumer, Learn - Consumer - Coax Cable Tester
Is your cable modem and coax cable connection suffering? Are you unsure? No worries. There are ways that you can check this yourself without having to get your Internet Service Provider on the phone. There are a handful of reasons why your cable modem and coax cable...
by Daniel Nofsinger | Feb 18, 2022 | Learn, Learn - Consumer, Learn - Consumer - Coax Cable Tester
It’s easy to check a cable wall outlet for a broadband signal if you have the right tool. Have you ever struggled with any of the problems below? You bought a new cable modem and need to know where to plug it in to install it properly. Your current cable modem is...
by Daniel Nofsinger | Mar 3, 2022 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
The pandemic has caused explosive subscriber growth for many Service Providers. While growth is good news, it also comes with challenges: Being restricted by a lack of Operational resources like Support and Field Technicians Lack of budget to spend in hiring,...
by Daniel Nofsinger | Mar 17, 2022 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
Today, Service Providers must find creative ways to overcome operational challenges, reduce operating costs and expense budgets. Optimizing workflows across departments are essential to ensure the future success of your business, in addition to cutting costs,...
