Connected but No Internet: Testing Your Internet Signal

Learn > Coax Cable Tester > Connected but No Internet: Testing Your Internet Signal

Nothing is more frustrating than an error message of “Connected but no Internet” when using your WiFi.  Where do you start in the troubleshooting process?  What exactly do you have to check?  While one option is to contact your Internet service provider, another option exists that you can quickly do yourself.

First and foremost, you need to test the source of your Internet connection.  Checking your Internet signal connection will help to ensure that the issue is not with your cable modem or router, but possibly with your Internet signal connection itself.

There are two popular ways to test your Internet signal connection:

  1. Taking your cable modem from coax outlet to outlet, testing each one individually for a signal from your Cable Broadband provider
  2. Using a coax cable tester, like Hitron’s DSS-01 Coax Cable Tester to test for a valid signal from your Cable Broadband provider at your coax outlets or wiring.

While the first method of taking your cable modem from coax cable outlet to outlet works well, it can be time-consuming and inefficient. It can also be less accurate because it does not rule out a problem with your cable mode or router specifically.  On the other hand, the coax cable tester method achieves the same results in half the time and is more accurate.  We will explain why.

Using a cable tester like the DSS-01 Coax Cable Tester has many advantages. Not only is using a coax cable tester more efficient in terms of time-saved, but it provides a more accurate signal reading. This is because the DSS-01 Coax Cable Tester detects a specific frequency range of signals coming from your Cable Broadband provider.   Other products that claim to measure signal use voltage-based products can be impeded by hidden splitters on the line and tend to be more difficult to use.

The DSS-01 was designed to assist with cable modem or cable modem router self-installations since it’s easy to use and performs an extremely accurate test of your Internet connection.  The DSS-01’s design makes it possible to test coax outlets or wiring in hard-to-reach places. Plus, it’s easy-to-use. Simply plug in the DSS-01 at the coax outlet or wiring and receive results in under 10 seconds.

The bright, easy-to-read LED-light indicator will either display a red or green light. When the LED-light indicator is red, no signal was detected. When the LED-light is green, it means a valid signal was detected. This quick and simple test will help you rule out any issues with your Internet connection from your Cable Broadband provider, and allow you to pin point your troubleshooting to your equipment.

Testing your Internet signal connection is an important part of determining if your Internet is performing properly. Using a quick and easy test like the DSS-001 Coax Cable Tester will save you time, energy and the headache of extensive troubleshooting.  Want to learn more about this topic? Check out Hitron’s Learn page or Blog.

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DSS-01 Coax Cable Tester

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