by Daniel Nofsinger | May 28, 2021 | Learn, Learn - Consumer, Learn - Consumer - Coax Cable Tester
Testing for internet can present new challenges – specifically, knowing which coax outlet is best suited for a modem and router. However, you can get ahead of these challenges by testing for signal with Hitron’s DSS-01 Coax Cable Tester. Testing your coax...
by Daniel Nofsinger | May 28, 2021 | Learn, Learn - Consumer, Learn - Consumer - Coax Cable Tester
You have several coax outlets in our home, but how do you know which to plug your modem or router into? Unless you have done the installation of the coax wiring in your home yourself, it’s almost impossible to know what’s going on inside of your walls and attic. ...
by Daniel Nofsinger | May 28, 2021 | Learn, Learn - Consumer - MoCA, Learn - Consumer - MoCA - What Is MoCA?
An Ethernet over coax adapter is more commonly known as a MoCA adapter. But both terms are accurate. The adapter uses MoCA technology to create an Ethernet over coax network out of the existing coax wiring left over in your walls from installed Cable TV services. You...
by Daniel Nofsinger | Jun 8, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
The interactions between Service Providers and customers are typically limited to initial installations and troubleshooting. In both scenarios, a truck roll is often necessary to ease the customer’s transition to a new installation or resolve service issues within the...
by Daniel Nofsinger | Jun 21, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
Revenue and customer experience go hand in hand. When you’re providing your customers with the services they need and delivering a top-of-the-line experience, you’ll gain subscribers and retain existing customers. Today, that is easier said than done as customer needs...
by Daniel Nofsinger | Jun 21, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
Consumers recognize the importance of whole-home WiFi, are ready to embrace new technology, and demand the simplicity of a single provider. Broadband service providers are perfectly positioned to provide this full suite of service offerings today and in the future....
by Daniel Nofsinger | Jul 3, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
After more than a year of remote work, virtual education, and endless streaming during quarantine periods, customers are leaning on their WiFi services more than ever. But the weird year that 2020 was, 2021 is seeing a new set of challenges. Chip shortages and...
by Daniel Nofsinger | Jul 3, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
People are always ready for the next best thing. As customers adopt the latest and greatest smart technologies, they lean on their home network to deliver exceptional speeds and reliability. To the customer, an under performing network is enough to drop their Internet...
by Daniel Nofsinger | Sep 21, 2021 | Learn, Learn - Consumer, Learn - Consumer - Coax Cable Tester
If your cable modem is having issues like slow speeds and frequent disconnects, and you aren’t sure what the issue is, you will need to do some troubleshooting. Sometimes it can be difficult to tell whether the issue is with your cable modem or with your coaxial...
by Daniel Nofsinger | Oct 26, 2021 | Learn, Learn - Service Providers - Bite-sized Learning, Learn – Service Providers – Home Network Management
As a Service Provider, there’s no ignoring it – customer churn isn’t good for your business. Once a customer has abandoned you, it’s difficult and costly to win them back. 67% of customer churn is preventable. That’s a staggering number. The best way to avoid...
