How to Check if Your Cable Modem is Faulty

September 14, 2021

Instead of calling your cable Internet provider next time your having problems with your Internet connection, try checking to see if your modem is faulty first. In many cases, a faulty modem can affect streaming capabilities, connectivity and WiFi speed. Here are a few tips to help you determine if your modem is faulty:


  • Use a Coax Cable Tester to see if your cable modem is receiving signal
  • Try turning your modem on and off to reset it
  • Check your coax outlet for connectivity


An easy to use Coax Cable Tester like Hitron’s DSS-01 can instantly test your coax outlets for a valid Broadband signal from your Cable Broadband provider. If your modem isn’t receiving a signal from your cable Internet provider but your coax outlet and wiring are, then it may be time for a new modem.


Replacing your modem may seem overwhelming, but it is important to ensure that your new device connects to your coax seamlessly to support your entire household for a reliable Internet connection. A modem like the Hitron CODA DOCSIS 3.1 Cable Modem has the fastest multi-Gigabit speeds (including a download speed of up to 10 Gbps), so you have a hassle-free Internet connection for work, online gaming or streaming whenever you need it. Not only that, but your modem will also be ready for the future of faster internet speeds.


Need more information about modems and routers? Hitron has you covered with more articles on our Learn page.


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