Check the MoCA LED on the HTEM5. If the MoCA LED is not lit up, or you cannot access the Internet when using the HTEM5 with an existing MoCA 2.0 device, this is likely an interoperability issue with the driver/firmware on the MoCA 2.0 device. Some older MoCA 2.0 devices may have issues communicating because they are using much older driver/firmware versions. This is mostly seen with older single-channel MoCA 2.0 devices and can be resolved by simply upgrading to a newer driver/firmware, or by swapping the older MoCA 2.0 device for a newer MoCA 2.5 device. Please contact your MoCA 2.0 device vendor to see if there is a newer driver/firmware available for upgrade.
To obtain the best MoCA network connection, it is recommended that all MoCA adapters used in the network are of the same MoCA version (e.g., MoCA 2.5).
If you have different MoCA versions, consider upgrading to the same version for seamless compatibility.
How do I know if my MoCA adapter is compatible with MoCA 2.5?
MoCA 2.5 adapters typically come with a label or indication on the packaging, specifying the MoCA version. Additionally, you can check the manufacturer’s website or product documentation for compatibility information.