CODA DOCSIS 3.1 Cable Modem

MODEL # CODA-S12

Please Note: You must connect the cable modem directly to a computer during the installation and activation. After installation and activation, you can connect the cable modem to a router.

Getting Started

Getting Started

Minimum System Requirements

  • High-speed Cable Broadband Internet Service.
  • Computer with a working Ethernet port and an Ethernet cable with RJ45 connectors.
  • Web browser access, such as Internet Explorer, Google Chrome, Firefox or Safari.
  • Please check with your Cable Broadband Internet Service Provider to ensure that it provides DOCSIS 3.1 service. Otherwise, the Hitron CODA modem will only work in DOCSIS 3.0 mode.
  • Not compatible with Cable-bundled voice services.

What’s in the Box

CODA Modem Front Panel

CODA Modem Rear Panel

Installation Guide

Connecting the cable modem to a computer

Please Note:  You must connect the cable modem directly to a computer during the installation and activation. After installation and activation, you can connect the cable modem to a router.

STEP 1

Find your Cable Internet Account Number and login information (your email address or username, password) and have it ready for Step 5.

If you are replacing a modem that is currently connected in your home, unplug the old modem and remove it from its current location.  Place this new cable modem into the same coax outlet as the previous modem.

STEP 2

Connect the coaxial cable to the cable modem.

A) Locate the Coax Outlet in your home.

B) Use the coaxial cable provided in the package to connect the coax cable port on the rear panel of the cable modem to a cable wall outlet or a line splitter. Make sure that the cable connection is hand-tightened to secure the connection.

C) Make sure that the cable connection is finger-tightened to secure the connection (a coax cable has been provided in the package).

STEP 3

Connect the Power Adapter to the cable modem.

D) Plug in the modem Power Adapter to the Cable Modem and then plug it into an electrical outlet.

E) Wait until the four LED lights are SOLID GREEN or BLUE. This may take up to 2 – 3 minutes.If not, please check the Cable connection.

If you believe that the coax cables are tightly connected, then please call your Cable Internet Service Provider.  It is possible that your Cable Internet service has not been activated.

STEP 4

Connecting your computer.

F) Turn off the computer to which you intend to connect the cable modem.

G) Use the Ethernet cable provided in the package to connect one of the LAN ports on the rear panel of the cable modem to an Ethernet port on your computer.

H) Turn on your computer.

STEP 5

Activate Your Modem

I) Once your modem connection is established, many larger Internet Service Providers such as Comcast XFINITY have automatic activation via a downloadable App. Activation is finished when your four LEDs are solid GREEN.

If you do not have automatic activation, simply call your Cable Internet Service Provider to manually activate your Hitron modem on their network.

Spectrum
https://activate.spectrum.net
1 800 267-6094

Cox Communications
www.cox.com/activate
1 800 234-3993

Please Note:
Your cable Internet provider’s contact information my change. You can find the current contact information in your monthly Internet service billing statement.

Connect your modem to WiFi

STEP 1

Reboot your cable modem by unplugging the power cable from the cable modem and plugging it back in.

Note:  Do not disconnect your cable modem from the Coax wall outlet.

When the start-up procedure is complete, the Power LED will turn SOLID GREEN.  This may take a few minutes to stop blinking and light SOLID GREEN.

STEP 2

Plug an Ethernet cable to connect the Ethernet port on your cable modem to the WAN or Internet port on your router.

STEP 3

Power on the router.

Wait until the router is ready (check your instruction manual to determine when it’s ready).

STEP 4

Connect a computer to the router over a WiFi connection or with an Ethernet cable to a LAN port on the router.

Technical Specs

FEATURE:
Service Provider Certification
Download Speeds (Internet)
DOCSIS
Gigabit Ethernet Port
WiFi
Telephone Port
Power Adapter
Physical Specifications
Environmental
Interface
Memory
Channels
Certifications
SPECIFICATION:
Comcast XFINITY
Charter Spectrum
Cox Gigablast
Up to 1 Gbps*
3.1
Backward compatible with DOCSIS 3.0 & 2.0
(2) Gigabit Ethernet ports
No
No
Input: 100-240VAC, 50/60Hz
Output: 12VDC, 2A
Dimensions: 51.5mm (H) x 171mm (W) x 171mm (D)
Weight: 464+/-10g
Operating temperature: 32*F to 104*F (0*C to 40*C)
Operating humidity: 90% maximum relative humidity (non-condensing)
Local: 2x RJ-45 10/100/1000BASE-T Ethernet Ports
Internet: Coaxial cable connector /DOCSIS 3.1: Backward compatible with DOCSIS 3.0 & 2.0
128 MB Flash
512 MB RAM
2 OFDM and 32 SC-QAM bonded downstream
2 OFDMA and 8 SC-QAM bonded upstream
CableLabs DOCSIS certified for U.S. cable Internet services
FCC/UL/cUL

Product FAQs

How do I activate Internet service on my Hitron CODA cable modem?

1 – Visit your cable Internet provider’s website and follow the instructions to activate your Internet service.

Cable Internet ProviderContact Information
Comcast XFINITYhttps://register.xfinity.com
https://xfinity.com/support/articles/activate-purchased-modem
1 (800) XFINITY (1 (800) 934-6489
Spectrumhttps://activate.spectrum.net
1 (833) 267-6094

2 – If you are unable to activate your Internet service using the instructions on your cable Internet provider’s website, please call your cable Internet provider.

a – You may be asked to provide your account information and your cable modem’s model number, serial number, and MAC address. The serial number and MAC address are on the product label on the rear panel of your cable modem.

b – Your cable Internet provider will need to confirm that your cable modem is active.

c – If you do not get an Internet connection with your cable modem, ask your cable Internet provider to verify if your cable modem is online.

c1 – If the cable modem is not visible to your Internet provider, your cable Internet provider can give you instructions to verify why the cable modem does not connect with your high-speed Internet service.

c2 – If the cable modem is visible to your cable Internet provider, reboot your cable modem and check your online status again.

What lights should be on my CODA cable modem?
  • Power LED is Green and Steady
  • LAN LED is Green and Steady
  • Online LED is Green and Steady
  • Upstream LED is either Green or Blue and Steady
  • Downstream LED is either Green or Blue and Steady
I have No Internet Connection
  1. Make sure that you have activated your Internet Service with your Internet Service Provider. To activate your Internet service, visit your cable Internet provider’s website and follow the instructions to activate your Internet service.
  2. Check that the coaxial cable connections are secure at the modem and at the coax outlet.
  3. Check the Ethernet connections are secure at the modem and at the computers’ Ethernet port.
  4. Power off your modem for at least 10 seconds and then power it back on.
  5. Restart your computer or router connected to the cable modem. This ensures that they receive a correct IP address from the modem.
Troubleshooting - POWER LED Off
  1. Press the POWER button once to see if the LED is on and if the equipment turns on.
  2. Make sure that the power adapter is securely connected to your modem and securely connected to a working electrical outlet.
  3. Check that the electrical outlet is working. Is the outlet controlled by a light switch?
  4. Check that you are using the power adapter that HITRON supplied for this product.
  5. If the problem remains, it could be an issue with the power adaptor.
    Note: Only use a supplied HITRON power adapter to avoid any potential equipment damages. If the problem persists, contact technical support for help at https://us.hitrontech.com/support.
Troubleshooting - LAN LED Off
  1. Check that the power to the modem is ON and that both ends of the Ethernet cable are securely connected to the modem and computer.
  2. Check that you are using the Ethernet cable that HITRON supplied for this product.
  3. If the problem remains, it could be that the Ethernet cable is damaged.
Troubleshooting - Downstream LED is Off or Blinking
  1. Check that the Ethernet cable is securely connected to the modem.
  2. If the problem remains, please contact your Internet Service Provider.
Troubleshooting - Upstream LED is Off or Blinking
  1. Check that the Ethernet cable is securely connected to the modem.
  2. If the problem remains, please contact your Internet Service Provider.
Troubleshooting - Online LED Off
  1. The modem is offline and not connected to the Internet.

    1. Make sure that you have activated your Internet Service with your Internet Service Provider.
    2. Check that the coaxial cable connections are secure at the modem and at the coax outlet.
    3. Check the Ethernet connections are secure at the modem and at the computers’ Ethernet port.
    4. Power off your modem for at least 10 seconds and then power it back on.
    5. Restart your computer or router connected to the cable modem. This ensures that they receive a correct IP address from the modem.
    6. Check your modem by plugging it in to a different coax outlet.
    7. Check if you have a splitter (a splitter is a small device that has a single coax cable on one side and 2 coax cables on the other side.) between your cable modem and the coax outlet. Remove the splitter and connect the cable modem directly to the coax outlet.  If bypassing the splitter fixes the problem, you should probably get a new/better splitter that supports frequencies up to 1000 MHz.
    8. If the problem remains, please contact your Internet Service Provider.
How do I restart my CODA cable modem?

1 – Restarting or rebooting your CODA cable modem resets your cable modem to your existing settings.

To restart or reboot your CODA cable modem:

  1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the back of your CODA modem.
  2. Press and hold the Reset button for three or four seconds only to reset the CODA. The CODA resets, using your existing settings.
How do I Factory Reset my CODA cable modem?

Restore (resets to Factory Default Settings) the cable modem.

*NOTE: If you restore the CODA, any modified settings cannot be recovered

  1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening of the back of your CODA modem.
  2. Press and hold the Reset button for 10 seconds or more to restore* the CODA back to its factory default settings.
  3. *NOTE: If you restore the CODA, any modified settings cannot be recovered.
How do I test my modem speed?

To check your modem’s Internet speed, use a speed test server, such as speedtest.net:

  1. Open a web browser.
  2. Type in the URL speedtest.net.
  3. Click on the “GO” icon in the middle of the page. The speed test will first test your download speed, then it will test your upload speed.
What if I'm told that my CODA cable modem isn't approved for my cable Internet service?

Hitron’s CODA cable modem is certified by CableLabs®, and is currently approved for use on Comcast Xfinity and Charter Spectrum networks. ALWAYS check with your Internet service provider’s web site or speak with someone from your Internet service provider to verify compatibility. For example, use this link to see the modems that are approved by Comcast xFinity. Just enter "CODA" in the top left search bar that says "Search for Devices".

Can both Gigabit Ethernet ports be used at the same time?

The CODA cable modem has two Gigabit Ethernet ports. Each Gigabit port can provide an IP address if supported/provided by your Internet Service Provider. The CODA is a cable modem and does not provide routing functions.

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