Smarter DOCSIS Troubleshooting with AI-Powered Diagnostics
Hitron ProPulse is Hitron’s cloud-based AI engine that transforms technician workflows by embedding expert-level DOCSIS intelligence directly into every field meter and mobile device. Developed in collaboration with CableLabs® through the AIOps Working Group, Hitron ProPulse standardizes troubleshooting, reduces variability across technicians, and improves first-time fix rates through real-time guided diagnostics.
Importantly, Hitron ProPulse is not designed to replace the technician—it’s an additional tool to help them identify the root cause faster and with greater accuracy. By providing real-time insights and guided workflows, Hitron ProPulse enhances technician expertise in the field and helps them close jobs more efficiently.
Trained with Industry Expertise
The AI, Hitron ProPulse engine is built on accurate, industry-specific information from leading sources such as CableLabs and SCTE®, ensuring recommendations are aligned with industry standards and best practices.
Supports DOCSIS 3.1 and Up
Fully compatible with today’s DOCSIS 3.1 networks and beyond, ensuring operators can standardize tools across their field operations.
Part of the ProMeter App*
Hitron ProPulse is integrated into the ProMeter technician app, making it easy to access AI-powered diagnostics directly from the same platform technicians already use for meter control, firmware updates, and field analytics.
Continuous Learning Cloud Engine
Each field resolution flows back into the cloud to train the AI, continually improving accuracy and expanding its diagnostic capabilities.
Benefits for Service Providers
- Supports Technicians, Not Replaces Them– Hitron ProPulse acts as another tool for technicians, helping them diagnose issues more quickly and accurately.
- Reduces Repeat Truck Rolls – Improves root-cause accuracy with real-time signal analysis.
- Speeds Up Diagnostics – AI instantly interprets DOCSIS impairments and guides resolution.
- Standardizes Field Operations – Delivers a unified troubleshooting framework for all technicians.
- Bridges Training Gaps – Embeds expert-level knowledge into tools for junior technicians.
Key Capabilities
- Real-Time Analysis: Instant identification of issues like upstream noise, poor signal quality, or intermittent impairments.
- Guided Repair Verification: Ensures repairs are validated before job closure, reducing callbacks.
- Use Cases: Upstream noise, waterwave impairment, intermittent signal, poor SNR, and more.
- Scalability: Roadmap includes integration with HitronCloud PNM and third-party platforms for end-to-end support intelligence.
- Subscription Requirement: Hitron ProPulse is part of the ProMeter app and requires an active HitronCloud subscription for access to AI-powered diagnostics, continuous learning, and ongoing updates.