* Comcast XFINITY:
1 (800) XFINITY (1-800-934-6489)
1 (833) 267-6094
For non XFINITY or Spectrum users:
Please visit your Internet Service Providers website for more information.
If you are still UNABLE to activate your Internet service using the instructions on your cable Internet provider’s website, please CALL your Internet Service Provider.
Please be ready to provide the information below:
1. You may be asked to provide your account information and your cable modem’s model number, serial number, and MAC address. The serial number and MAC address are on the product label on the rear panel of your cable modem.
2. Your cable Internet provider will need to confirm that your cable modem is active.
3. If you do not get an Internet connection with your cable modem, ask your cable Internet provider to verify if your cable modem is online.
a. If the cable modem is not visible to your Internet provider, your cable Internet provider can give you instructions to verify why the cable modem does not connect with your high-speed Internet service.
b. If the cable modem is visible to your cable Internet provider, reboot your cable modem and check your online status again.