PNM
Proactive Network Monitoring
For MSOs, the PNM tool’s proactive monitoring and efficient troubleshooting capabilities translate into reduced operational support costs. With every modem acting as a probe and fewer customer complaints to handle, MSOs benefit from lower operational overheads while maintaining high service standards.
HitronCloud’s new Proactive Network Monitoring (PNM) service is designed to enhance visibility into network performance, offering comprehensive insights for MSOs (Multiple System Operators). By turning every modem in the network into a data-collecting probe, the tool provides constant feedback on network health, helping operators proactively identify and resolve customer issues. This advanced capability not only improves operational efficiency but can also elevates customer satisfaction by delivering quicker and more accurate solutions to network problems.
Comprehensive Network Visibility
HitronCloud’s PNM tool provides a clear view into DOCSIS and PON network metrics, ensuring operators can track key performance indicators and detect network issues before they become major problems. With every modem in the network acting as a probe, MSOs gain a complete, real-time picture of network performance across their entire service area.
Modems as Data-Collecting Probes
One of the key innovations of Hitron’s PNM tool is its ability to turn every modem into a probe that continuously gathers network performance data. This network-wide monitoring system gives operators valuable insights into both global and localized issues, allowing them to detect and address problems quickly and efficiently. This implementation speeds up the identification of network faults and reduces the time it takes to resolve customer issues, ultimately enhancing service reliability.
Frequent Telemetry Intervals
The PNM tool offers access to telemetry in frequent time intervals, allowing operators to receive constant updates about the network’s health. This frequent data collection helps operators identify subtle changes in network behavior early on, minimizing downtime and service disruptions.
Data Analytics and Resolution Insights
With powerful data analytics capabilities, HitronCloud’s PNM tool provides actionable insights to technicians. By analyzing the data collected from modems acting as network probes, the tool can pinpoint network issues and offer optimal resolutions, streamlining the troubleshooting process and ensuring quicker fixes.
Rapid Detection of CPE Behavior Changes
HitronCloud’s PNM tool quickly detects changes in customer premises equipment (CPE) behavior. Since every modem is gathering data, operators can immediately spot unusual behavior and resolve issues before they escalate, ensuring a seamless experience for end users.
Proactive Customer Issue Resolution
By enabling MSOs to identify, action, and resolve customer issues before the customer even realizes there’s a problem, the PNM tool enhances customer satisfaction. This proactive approach reduces the need for customers to call in, resulting in fewer support tickets and improved service quality.
Simplified Troubleshooting for Technicians
HitronCloud’s PNM service makes troubleshooting easier and faster for technicians by providing clear, data-driven insights on network issues. With each modem functioning as a probe, technicians have access to detailed network information, allowing them to resolve problems quickly and efficiently, improving first-time resolution rates.
Reduced Operational Costs
Proactive Network Monitoring
powered by HitronCloud
Key Features
Improved Service Quality and Customer Satisfaction
By addressing network issues more accurately and rapidly, the PNM tool helps MSOs improve their service quality. The ability to restore service interruptions efficiently and proactively solve problems before they affect customers leads to higher Net Promoter Scores (NPS) and increased customer loyalty.