Retail Support
Important Note: If you received your Hitron device from your Internet Service Provider (ISP), we are unable to offer technical support due to contractual agreements. Please contact your ISP directly for any support, troubleshooting, or warranty needs.
Contact Technical Support
Hitron provides technical support 7 days a week, from 6:00 AM to 8:00 PM Pacific Time, for products purchased directly from Hitron or from our official stores on Amazon, Walmart, or Newegg.
To qualify for support, your product must be purchased from one of the following stores:
Amazon (Sold by Hitron)
Walmart (Sold by Hitron)
Newegg (Sold by Hitron)
Hitron Store (Official Direct Store)
How to Get Help
1. Start with the Knowledge Base:
Our Knowledge Base has articles, guides, and troubleshooting steps. It’s the fastest way to find answers to common questions.
2. Use Live Chat (Retail Customers ONLY):
Click the chat icon in the lower right corner of the screen. After you complete the short form, you’ll be connected with a live agent for technical support during business hours.
3. Submit a Support Ticket (Retail Customers Only):
Retail customers can reach our support team by creating a support ticket. Once your ticket is submitted, our technical support team will review your request and respond as soon as possible.
