Self-healing Home Network
OptiMy performs placement optimization of the gateway and extender within the subscribers’ home to ensure corner-to-corner WiFi coverage and connectivity. Using the intelligence of Machine Learning and AI, OptiMy can detect and manage performance features such as:
- Connectivity
- Latency
- Downstream congestion
- Upstream congestion
- Access point (AP) installation guidance and validation
- Band congestion and recommended action
- BandSteering
Detailed Customer Care Visibility into Home Networks
Improved broadband and WiFi network performance means less trouble tickets and calls into your customer care center, but when a customer does have to call, your CSRs will have visibility into the subscribers’ home network for faster, more accurate troubleshooting. Detailed diagnostics give your CSRs the ability to make informed decisions before dispatching a technician. OptiMy’s intuitive User Interface provides CSRs with real-time issue detection, recommendations and solutions integrated into call center tools such as:
- Single-view of all home network APs
- Isolate Wi-Fi vs. broadband fault through issue detection & recommendation per interface
- Historical and real-time speed tests, throughput, RSSI levels and traffic per band and device
- Band congestion
- Split real-time & historical speeds tests to identify speed bottlenecks
- Issue resolution verification
Speed Test
Our Speed Test uses patented technology to measure actual end-to-end broadband and WiFi throughput simultaneously to identify performance bottlenecks. It isolates problems outside and inside the home without requiring software on the device.
Key Benefits
- Intuitive Self-installation
- First-time Correct Set up
- Reduce Repeat Truck Rolls
- Reduce Operating Cost
- Faster Troubleshooting
- Reduce Churn
- Retain Revenue
- Network Visibility for CSRs and Technicians